VSATIC Onsite Maintenance
VSATIC will provide onsite corrective maintenance for DIRECWAY and VSAT Systems satellite terminals in the continental United States in accordance with the terms provided in this Agreement.
VSATIC will restore malfunctioning stationary equipment to good working condition by performing the following corrective maintenance as required:
• Diagnostic testing to determine the existence and cause of the malfunction
• Removal and replacement of any malfunctioning field replaceable unit (“FRU”)
• Reorientation (re-pointing) of the antenna subsystem in the event of misalignment
• Repair or replacement of equipment interconnecting cables
• Reloading initializing instructions and re-commissioning
• Verification of proper operation and completion of service report
Onsite maintenance does not include any of the following services:
• Maintenance, repair, or replacement of parts damaged or lost through theft, misuse, fault, or negligence of the customer, or causes external to the equipment, including, but not limited to, failure of, or faulty, electrical power or air conditioning, operator error, failure, or malfunction of data communication equipment not provided to customer by VSATIC, or from any cause other than intended and ordinary use.
• Changes, modifications, or alterations in or to the equipment by anyone other than VSATIC, their affiliates, subcontractors, and other agents, other than approved upgrades and configuration changes.
• De-installation, relocation, or removal of the equipment or any accessories, attachments, or other devices.
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